Refund policy

About this policy

How paid plans are billed

• Paid plans are expected to be billed in advance on a monthly or yearly cycle.
• Checkout, tax handling, and receipts are expected to be processed by Paddle as merchant of record.
• Canceling a paid plan should stop the next renewal, while access for the already paid billing period should remain available until that period ends.
• When paid billing is enabled in the app, subscription details and cancellation controls may also appear on the pay page and in Settings.

When refunds are available

• You can request a refund for the first charge of a paid plan within 14 days of that charge.
• We will review duplicate charges, incorrect billing, and other payment errors when they are reported promptly.
• If local law requires a refund in your region, that law will apply.

When refunds are usually not available

• We do not plan to offer partial refunds for unused time after you cancel in the middle of a billing period.
• Renewal charges are usually not refunded when the request comes well after the renewal date.
• A refund request may be declined when the account shows clear misuse, fraud, or abuse of the service.

How to request a refund

• Reply to the Paddle receipt email for the charge you want reviewed, or use the billing support contact shown in that receipt.
• Include the email address used for the purchase, the Paddle order or transaction reference, and a short explanation of the issue.
• We may ask for additional details that help confirm the payment and the account involved.

Changes to this policy